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Thank you for shopping with Game Fusion. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

All orders are processed within 1–3 business days after your payment has been successfully received and verified.

Orders are processed Monday to Friday, excluding weekends and public holidays.

During busy periods, promotions, or holidays, order processing may take slightly longer. If there is a significant delay, we will notify you as soon as reasonably possible.

2. Shipping Destinations

We currently ship to customers world wide.

3. Delivery Times

As we operate using a dropshipping business model, delivery times vary depending on the supplier, product availability, and destination.

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Estimated delivery times are:

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United Kingdom, United States and Canada: 3-5 business days

Rest of world: 5-7 business days

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Multiple items in the same order they may not all arive at once as the are supplied from different suppliers.

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Please note that these are estimated delivery times and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated during checkout and will be displayed before you complete your purchase.

Where free shipping is available, this will be clearly indicated on the website or during checkout.

5. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking number once your order has been dispatched.

Please allow several days for tracking information to become active after your order has been shipped.

6. Multiple Shipments

As we source products from different suppliers, items within the same order may be shipped separately.

If this occurs, you may receive multiple parcels on different dates.

You will not be charged additional shipping fees unless clearly stated during checkout.

7. Delays

Although we work to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections

• Severe weather conditions

• Public holidays

• Courier delays

• Supply chain disruptions

• High seasonal demand

Game Fusion cannot be held responsible for delays caused by third-party shipping providers or customs authorities.

8. Customs Duties and Import Taxes

For orders shipped internationally, customs duties, import taxes, or other government charges may apply depending on the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customers are encouraged to check their local customs regulations before placing an order.

9. Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

We cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete address information supplied by the customer.

If you notice an error in your shipping details, please contact us immediately. We will make every reasonable effort to update your order before it is dispatched, but we cannot guarantee changes once processing has begun.

10. Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us using the details below.

We will investigate the shipment with the supplier and courier and keep you informed throughout the process.

11. Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 14 days of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Photographs of the product

• Photographs of the packaging (where applicable)

We will review your claim and, where appropriate, arrange a replacement, repair, or refund in accordance with our Returns & Refund Policy and applicable consumer protection laws.

12. Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has entered fulfilment or has been shipped by one of our suppliers, cancellation may no longer be possible.

If your order has already been dispatched, please refer to our Returns & Refund Policy for information on returning your purchase.

13. Contact Us

If you have any questions regarding this Shipping Policy or the delivery of your order, please contact us:

Game Fusion

Email: gamefusiongear@gmail.com

Telephone: +44 7598 324743

We aim to respond to customer enquiries as quickly as possible and will make every reasonable effort to assist you with any shipping-related questions or concerns.