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At Game Fusion, we want you to be satisfied with your purchase. If you are not completely happy with your order, this policy explains your rights and the procedures for returning products and requesting refunds.

This policy applies to purchases made through our website and is intended to comply with applicable consumer protection laws in the United Kingdom and the European Union.

1. Your Right to Return

If you change your mind about your purchase, you may request a return within 14 days of receiving your order, subject to the conditions set out below.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging where reasonably possible.

• Include all accessories, manuals, and components supplied with the product.

• Not be damaged due to misuse, neglect, or improper handling after delivery.

2. How to Request a Return

Before returning any item, please contact us using the details provided at the end of this policy.

Please include:

• Your order number.

• Your full name.

• A description of the reason for the return.

• Photographs of the item if it is damaged, defective, or incorrect.

Returns sent without prior authorisation may not be accepted.

As we operate a dropshipping business, return addresses may vary depending on the supplier. We will provide the correct return instructions once your request has been approved.

3. Faulty, Damaged or Incorrect Items

If you receive an item that is:

• Faulty,

• Damaged during delivery,

• Defective,

• Not as described, or

• Incorrect,

please contact us within 14 days of receiving your order.

Where appropriate, we may request photographs to assess the issue.

If your claim is approved, we will arrange one of the following remedies, depending on the circumstances and applicable law:

• A replacement item.

• A repair (where appropriate).

• A full refund.

• A partial refund.

• Another suitable resolution agreed with you.

You will not be responsible for return postage costs where the issue is due to our error or a defective product, where required by applicable law.

4. Change of Mind Returns

If you wish to return an item because you have changed your mind:

• You must notify us within 14 days of receiving the goods.

• The item must be returned unused and in a resaleable condition.

• You are generally responsible for the cost of returning the item unless otherwise required by law.

Refunds may be reduced if the value of the goods has been diminished due to handling beyond what is necessary to inspect the product.

5. Non-Returnable Items

Unless required by law, we cannot accept returns for:

• Products that have been used or damaged after delivery through misuse.

• Personalised or customised products.

• Products sealed for hygiene or health protection reasons once unsealed.

• Items returned without essential components or accessories.

• Products specifically excluded from cancellation rights under applicable consumer protection legislation.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved:

• The refund will be issued using the original payment method used for the purchase.

• Refunds are normally processed within 5–10 business days after approval.

• Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

7. Shipping Costs

Where you exercise your legal right to cancel an order within the applicable cancellation period, any refund of delivery charges will be made in accordance with applicable consumer protection laws.

If the return is due to a change of mind, you are generally responsible for the return shipping costs unless otherwise required by law.

Where a product is faulty, damaged, or supplied incorrectly, we will reimburse reasonable return postage costs or provide an alternative solution where required.

8. Order Cancellations

Orders may be cancelled before they have been processed for dispatch.

Once an order has been processed or shipped by one of our suppliers, cancellation may no longer be possible. In these circumstances, you may still be able to return the goods after delivery in accordance with this policy and applicable law.

9. Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes any statutory rights you may have under the consumer protection laws of the United Kingdom or the European Union.

If goods are faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, price reduction, or refund in accordance with your legal rights.

10. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact us:

Game Fusion

10 Beechfield

Email: gamefusiongear@gmail.com

Telephone: +44 7598 324743

We aim to respond to all enquiries promptly and will work with you to resolve any issues fairly and efficiently.